Frequently Asked Questions
Everything you need to know about your ASHLEYlauren experience.
How do I determine my correct size for an ASHLEYlauren gown?
We recommend referring to our specific ASHLEYlauren size chart located on each product page. Since formal wear often runs smaller than everyday apparel, please measure your bust, waist, and hips accurately. If you are between sizes, we suggest ordering the larger size to allow for professional tailoring.
What is your return policy for formal wear?
Due to the delicate and high-end nature of our evening wear, returns are accepted within 14 days of delivery provided the security tag remains attached and the garment is in unworn, original condition. Please note that certain custom orders and sale items are final sale.
How long does shipping take for domestic and international orders?
Standard domestic shipping typically takes 3-5 business days. International shipping can take 7-14 business days depending on the destination and customs processing. Expedited shipping options are available at checkout for time-sensitive events.
Do you offer customization or bespoke design services?
While we do not offer fully bespoke designs, many of our styles are available in various colorways. We recommend contacting an authorized ASHLEYlauren retailer for minor customization inquiries or professional fitting services.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through services like Affirm or Klarna to make your luxury purchase more accessible.
How can I verify that my ASHLEYlauren dress is authentic?
Authentic ASHLEYlauren garments are sold only through our official website and authorized boutique retailers. Each dress features internal branding labels and high-quality craftsmanship that counterfeit products cannot replicate.